T&C’s - Online Shopping
ONLINE SHOPPING TERMS AND CONDITIONS
Any Customer/User/Trader transacting on the ITradeBulk Websites needs to accept the terms and conditions set out herein. Online shopping terms and conditions should be read in conjunction with ITradeBulk terms and conditions, as well as any terms and conditions set out by any advertiser on the ITradeBulk Websites. Each advertiser manages the content, pricing, and terms and conditions of their own e-commerce/online shopping store.
Please read these terms and conditions carefully before purchasing any product or service from advertisers.
All businesses, suppliers, transporters, service providers and advertisers on the ITradeBulk websites are third party advertisers, and any customer/user/trader should take the utmost care to ensure that they have read the terms and conditions applicable for each E-commerce store, before making any purchase.
On-Line Shopping through Payment Gateways and Wallets
Each E-Commerce Website has its own payment gateway (or wallet), therefore goods purchased online, and therefore payments made on ITradeBulk, are paid directly to the advertisers own e-commerce payment gateway or wallet.
Any Claim or dispute that may arise from purchasing goods on the ITradeBulk platform should be addressed with the company from which such product or service is purchased. The purchaser, hereby indemnifies ITradeBulk for any claim as a result of purchasing goods or services from a third party E-Commerce advertiser, business, and supplier, transporter or service provider.
Purchasing Goods and Services
ITradeBulk is not responsible for the fulfilment of the order from an advertiser, nor for the delivery of your products/services purchased from a transporter. All advertisers and service providers are responsible for the delivery and fulfilment of orders and contracts, which terms may vary from advertiser to advertiser or service provider to service provider as the case may be. Please read these carefully before making a purchase.
All Prices listed on Our Website are inclusive of any applicable sales tax except where there is a statement to the contrary. Unless it is clear to the contrary, you may assume that every sale is made by a Seller in the course of his business.
Products may be offered for sale subject to any discount or promotion arranged between ITradeBulk and the Seller.
If, by mistake, an advertiser has under-priced an item, neither ITradeBulk nor the advertiser will be liable to supply that item to you at the stated price, provided that you are notified before goods are dispatched to you.
Subject to discounts and promotions, Products are offered for sale at the price stated.
All Products purchased may be subject to a delivery and /or transaction fee which will be payable upon checkout.
Neither ITradeBulk, the Transporters, nor the Advertisers can be responsible for action by any governmental authority. We do not know and are not responsible for duties, taxes, delays or impounding of any item.
To make future use of Our Website easier and faster for you, we will retain the personal and delivery information you give to us. We will not retain information relating to your payment or credit card. This financial information never comes into our control. The information is given into a page which is in reality a page of our payment service provider. For details about disclosure of personal information please see our privacy policy.
Acceptance and Orders Placed
Your order is an offer to buy from the Seller. Nothing said or done by the Seller is an acceptance of an order until the Seller actually dispatches the Product.
At any time before a Product is dispatched, the Seller may decline to supply the Product to you without giving any reason.
Your purchase is subject to the acceptance of the terms and conditions contained herein as well as the terms and conditions set out in the “ITradeBulk terms and conditions” policy.
ITradeBulk guarantee
To give you the utmost confidence in the ITradeBulk buying experience, we offer the following guarantee:
If the Seller fails to supply a Product to you for which you have paid, or supplies a Product which is substantially different from what you ordered, ITradeBulk will refund 100% of the purchase to you under the following conditions:
- You notify ITradeBulk within 7 Days of the dispute from the date of delivery. Failure to notify ITradeBulk within this period will result in the payment of goods being released to the seller, where after ITradeBulk will be unable to refund the purchase.
- The purchaser returns the goods to the Seller at their own risk and cost, in the same condition in which it was received.
- The Purchaser has not waivered the 7 day period, by releasing the payment to the seller, through a completion slip/ mail or by the signing of any other agreement (Electronically or otherwise), thereby releasing the payment to the seller.
- The dispute between Buyer and Seller requires the resolution of the matter by both parties, before any payments are released.
- The Goods were not purchased Voetstoots.
- The guarantee set out in this paragraph is non contractual. We shall operate it at our entire discretion.
Cancellation of an Order and Refunds
Please see your rights as a consumer as defined in the Electronic Communications and Transactions Act 2002. www.gov.za
Please note that ITradeBulk is not party to your contract with the Seller. Please refer any question about a Product or Service to the Seller. As required by the law, details of Seller’s after-sales service and guarantees, if any, are given on their various websites terms and conditions or in catalogues.
You are responsible for the cost of returning a Product. The Seller has no obligation to refund to you, your cost of re-packing and returning a Product.
Orders cannot be cancelled or refunded under the following conditions:
- if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
- Sealed audio or sealed video recordings or sealed computer software, if these become unsealed after delivery;
- If the goods become mixed inseparably (according to their nature) with other items after delivery.
- The Goods are Fresh Foods or of a perishable nature.
- The Goods or Service is purchased Voetstoots.
Product Returns
These provisions apply in the event that you return any Product to the Seller for any reason:
- You should examine the Product on receipt to check for possible defects and to satisfy yourself that it complies with your order, is of merchantable quality and in safe, clean and usable condition.
- The Product must be returned to the Seller as soon as any defect is discovered but not later than 7 days.
- The Product should be returned in accordance with the procedure set out on the Seller’s website or otherwise in his terms and conditions.
- Product should be returned, with both Product and all packaging as far as possible in their original condition, securely wrapped, and must include the Seller’s delivery slip.
- The Product must be returned at your own risk and cost.
- When returning a defective Product, please enclose with it a note clearly stating the fault and when it arises or arose.
Disclaimers and limitation of liability
All implied conditions, warranties and terms are excluded from this agreement. We provide a marketplace for the supply of Products and Services. ITradeBulk is in no way responsible for:
- Your choice of a Product or Service;
- Any aspect of the provision of the Product or Service;
- Refund payment for any Product;
- Any complaint about any product
- Any Dispute that may arise between you and the seller of any product or service.
Our Website includes Content Provided by Sellers. If you come across any Content which offends against this document, please contact us via the “Contact us” page on Our Website.
You are advised that Content may include technical inaccuracies or typographical errors. We would be grateful if you bring to our immediate attention.
Our Website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.
We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
We shall not be liable to you for any loss or expense which is:
- Indirect or consequential loss; or
- Economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.
You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid the Seller for a Product.
This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies as well as to iTradeBulk.
Indemnity
You agree to indemnify us against any loss, damage, or liability, suffered by you at any time and arising out of:
- Any act, neglect or default of yours in connection with this agreement or your use of the Services;
- Your breach of this agreement;
- Your failure to comply with any law;
- A Contractual claim arising from your use of the Website, Software, Services or Products.
Miscellaneous matters
If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
ITradeBulk respects your privacy, takes reasonable steps to protect your personal information as defined in the Promotion of Access to Information Act 2000 and Protection of Personal Information Act 2013.
No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
Any communication to be served on either of the Parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.
It shall be deemed to have been delivered:
- if delivered by hand: on the day of delivery;
- if sent by post to the correct address: within 72 hours of posting;
- If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.
In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
If a dispute arises between us, you agree that it shall be resolved finally in accordance with the Rules of the Arbitration Foundation of South Africa (AFSA) by an arbitrator appointed by ITradeBulk in an arbitration forum of our choice in Gauteng, The Western Cape or Kwa-Zulu Natal in South Africa.
This agreement does not give any right to any third party.
Neither party shall be liable for any breach of its obligations resulting from causes beyond its reasonable control, including but not limited to: labour relations, government intervention and prevailing laws or acts of God.
In the event of any conflict between any term of this agreement and the provisions of the memorandum of incorporation of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
The validity, construction and performance of this agreement shall be governed by the laws of the Republic of South Africa.
Revised 1st September 2023